Former Rental Car Execs Bring Customer Satisfaction Up a Few Notches

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Key Learnings from Car Rental Market Helps the Sharing Economy's CRM


How many of you pay attention to that 1" x 1" box on your car rental form identifying existing damage? My feeling is not too many. This is exactly what Record360 is trying to solve. It is documented that the car rental industry loses millions of dollars annually on uncollected vehicle damage costs and some of the loses are just passed along to the rest of us. We talk with Shane Skinner, co-founder and CEO of Record360, about how his service will help not only the car rental industry but any rental or sharing economy service. Check it out!

"...we found we were losing a lot of money to undocumented damages...also the customers didn't know they did the damage"

Comments

bali said…
The article discusses how comments from former rental car executives have significantly improved customer satisfaction in the industry. By implementing feedback and addressing concerns, they have managed to elevate service levels, leading to a better overall experience for customers. This shift in approach mirrors trends seen in other sectors, like Monkey Mart, which emphasizes the importance of responsive customer service in maintaining competitive advantage.

5:54 PM
Anonymous said…
It sounds like you're dealing with a tricky situation regarding undocumented damages. Have you considered integrating a user-friendly tracking system? This could ensure customers are aware of potential liabilities, reducing confusion and losses. In the world of gaming, for example, a similar approach is applied in Infinite Craft, where players learn to manage resources wisely! Strengthening communication can really help address these issues.

7:27 PM
snaptube said…
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10:26 AM
Ficholl said…
The article discusses how comments from former rental car executives have significantly improved customer satisfaction in the industry. By implementing feedback and addressing concerns, they have managed to elevate service levels, leading to a better overall experience for customers. This shift in approach mirrors trends seen in other sectors, like Papa's Games , which emphasizes the importance of responsive customer service in maintaining competitive advantage.
5:53 AM
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5:02 AM
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